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Evidence Guide: AHCWRK518 - Provide specialist advice to clients

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

AHCWRK518 - Provide specialist advice to clients

What evidence can you provide to prove your understanding of each of the following citeria?

Develop and maintain specialist knowledge

  1. Use research skills to maintain comprehensive knowledge and understanding of specialist information from industry and other sources
  2. Identify characteristics of industry practices, products and services, and analyse using available documentation
  3. Document information and maintain in a format consistent with workplace requirements
  4. Apply knowledge to improve quality of advice to clients
  5. Identify legislative, regulatory and industry requirements relating to own work
  6. Conduct consultation with clients in a professional and courteous manner according to workplace protocols
  7. Use appropriate interpersonal skills to facilitate accurate and relevant exchange of information
  8. Use work practices that reflect sensitivity to client needs and requirements
Use research skills to maintain comprehensive knowledge and understanding of specialist information from industry and other sources

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify characteristics of industry practices, products and services, and analyse using available documentation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document information and maintain in a format consistent with workplace requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply knowledge to improve quality of advice to clients

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify legislative, regulatory and industry requirements relating to own work

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct consultation with clients in a professional and courteous manner according to workplace protocols

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use appropriate interpersonal skills to facilitate accurate and relevant exchange of information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use work practices that reflect sensitivity to client needs and requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide a response to client enquiries and need

  1. Prepare information relevant to client needs
  2. Use research skills to find verifiable evidence in support of information, and document in an appropriate format
  3. Structure information to identify clear benefits to client and the organisation
  4. Document and present information in a professional format and style to the client for consideration and discussion
  5. Evaluate client feedback by survey to improve future provision of technical information and professional services
Prepare information relevant to client needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use research skills to find verifiable evidence in support of information, and document in an appropriate format

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Structure information to identify clear benefits to client and the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document and present information in a professional format and style to the client for consideration and discussion

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate client feedback by survey to improve future provision of technical information and professional services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge